Privacy Policy

Effective Date: 01/05/2026
Applicability: The Manish Aura Grand Website, Booking Engine, and On-Property Estate Operations.

At Manish Aura Grand (a property of Manish Empire), we consider the privacy and security of your personal information to be a core pillar of our hospitality. This Privacy Policy details how we collect, use, store, and protect your data when you interact with our digital platforms or stay at our physical property in Vadodara, Gujarat. This policy is governed by the Digital Personal Data Protection (DPDP) Act of 2023.

1. Information We Collect

To provide a seamless luxury experience, we collect specific information across both digital and physical touchpoints:

Personal Identification Data: Name, date of birth, gender, marital status, and copies of government-issued identification (such as Aadhar Card, Passport, or Driving License) collected mandatorily at check-in.
Contact Details: Email addresses, residential addresses, and primary phone numbers.
Financial Data: Transaction histories and payment instrument details processed securely via our payment gateway (Razorpay). We do not store full credit card numbers on our internal servers.
Stay & Preference Data: Arrival and departure dates, room preferences, dietary requirements, special requests, and historical booking data.
Physical Property Data: CCTV footage captured in public areas (lobby, corridors, parking, lawns) for security purposes, as well as on-property Wi-Fi usage logs.
Digital & Website Data: IP addresses, browser types, device information, and interaction metrics when you visit our website.

2. Why We Collect Your Data

We collect and process your personal data strictly for legitimate business and hospitality purposes, including:

Service Fulfillment: To confirm reservations, process payments, and provide room, banquet, and F&B services.
Legal Compliance: To comply with Indian laws requiring the registration of domestic and foreign nationals at hospitality establishments.
Security & Safety: To monitor the estate via CCTV and ensure the physical safety of all guests, staff, and assets.
Personalization: To tailor your stay based on your preferences, dietary needs, or past feedback.
Communication: To send booking confirmations, pre-arrival information, and (with your explicit consent) promotional offers or newsletters.

3. Third-Party Sharing

Manish Aura Grand does not sell or rent your personal data. We only share necessary data with trusted third parties under strict confidentiality agreements:

Payment Gateways: Partners like Razorpay to securely process your digital transactions.
Booking Partners (OTAs): Platforms such as MakeMyTrip, Booking.com, or Agoda, solely for the purpose of syncing inventory and managing reservations made via their channels.
Government Authorities: Local police and regulatory bodies to fulfill mandatory reporting requirements.
Operational Vendors: IT service providers and CRM software systems that manage our internal operations, bound by strict data processing agreements.

4. How We Store & Protect Your Data

We employ robust organizational and technical measures to protect your data against unauthorized access, loss, or alteration. Digital data is stored on secure, encrypted servers. Physical copies of identity documents collected at the front desk are stored in locked, access-controlled administrative areas. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention periods under Indian law.

5. Cookie Policy

Our website utilizes cookies to enhance user experience and analyze site traffic:

Essential Cookies: Required for the fundamental operation of the website, including the secure booking engine.
Performance Cookies: Used to understand how visitors interact with our site, helping us improve speed and layout.
Marketing Cookies: Used to deliver relevant advertisements. You may opt out of non-essential cookies via your browser settings without affecting your ability to browse the site.

6. Your Rights Under the DPDP Act 2023

As a citizen or resident whose data is processed by Manish Aura Grand, you hold the following rights regarding your personal information:

Right to Information: You may request a summary of the personal data being processed by us and the identities of all third parties with whom the data has been shared.
Right to Correction & Erasure: You have the right to request the correction of inaccurate data or the deletion of your data when it is no longer necessary for the purpose it was collected (subject to overriding legal retention requirements).
Right to Withdraw Consent: You may withdraw your consent for data processing (e.g., marketing emails) at any time. However, withdrawing consent for essential data processing may prevent us from providing hospitality services.
Right to Nominate: You have the right to nominate an individual to exercise your rights under the DPDP Act in the event of your death or incapacity.

7. Contact & Grievance Redressal

If you have any questions, concerns, or wish to exercise your data rights, please contact our designated Grievance Officer:

Data Protection & Grievance Officer
Manish Aura Grand
Manish Empire, NH-8, Opposite RTO, Darjipura, Golden Chowkdi, Vadodara, Gujarat – 390022
Email: info@manishauragrand.com
Phone:

Contact Info

Reservations